Job Description

Job Description

Job Description

Join Us at The Lone Rock Foundation Retreat in Bailey, CO – Where Purpose Meets Exceptional Care

Located 40 mins from downtown Denver at 30 minutes from the foothill areas we are easy to get to and right off of Highway 285. We believe in the power of intentional hospitality to foster connection, learning, and well-being. Nestled in an inspiring natural setting, our nonprofit retreat center supports mission-driven programs and guests—primarily from the education and nonprofit sectors—by offering them a peaceful space to rest, reflect, and recharge.

We are more than just a workplace—we are a values-driven team dedicated to meaningful service and genuine care. Diversity, equity, and inclusion are foundational to our mission. We celebrate the unique perspectives and lived experiences of our staff, partners, and guests, knowing that this richness of identity strengthens our community and deepens the impact of our work.

What Sets Us Apart

Unlike traditional hospitality environments, The Lone Rock Foundation Retreat is not open 365 days a year. We only host groups up to 60 people and we only flip rooms 2-3 times of week due to our minimum two-night stay. Our calendar aligns with the rhythms of the education community, which often means time off during major holidays like Thanksgiving, Christmas, and New Year’s—creating a healthier work-life balance for our team.

Your Work Matters Here

At The Lone Rock Foundation Retreat, you’ll be part of a team that values presence, kindness, collaboration, and craftsmanship. Whether you're supporting our guests directly or behind the scenes, your role contributes to creating transformative experiences for those who are shaping the future of education and community leadership.

Position Summary

Supports the event host team by assuring a high standard of cleanliness, appearance, hospitality, and service is met through training and motivation. Has the ability to problem solve and work well under pressure in a fast-paced environment.

Key Responsibilities:

• Assist Event Host team in maintaining a high level of cleanliness in all aspects of the event areas before and after service.
• Responsible for bussing all plates, glasses and utensils throughout and after all meal services.
• Responsible for stocking all event areas with plate ware, glasses, utensils and napkins. Ensure all items are polished and ready for service.
• Communicates with the Event Host team to make sure all guest needs are met.
• Notify managers of items to be ordered.
• Responsible for exceptional presentation of public space areas.
• Report any accidents or incidents immediately.
• Ensure safety protocols are followed.
• Follow emergency protocols to protect guest safety and property.
• Escalate any guest or safety issues to department leaders.
• This summary is not an all-inclusive list of duties.
• Tasks from any supervisor or manager should be taken care of upon request.

Abilities and requirements

• Required to have a passion for serving others and offer high levels of customer satisfaction.
• Required to have an operating cell phone and ability to communicate via an app.

• Required to drive at speed limits and always practice legal rules of the road and high safety levels.
• Ability to use phone apps to punch in / out.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to troubleshoot challenges, problem solve and diffuse high-tension situations.
• Ability to communicate with others in a manner that is professional and respectful.
• Ability to read, write and verbally communicate.
• Ability to lift 50lbs.
• Ability to walk, bend, climb stairs and perform at altitudes up to 9000.
• Physical capacity to navigate natural terrain, stairs, and potentially slippery surfaces due to winter conditions.
• Ability to stand or walk for an extended period or for an entire work shift.
• Role requires repetitive motion.

QUALIFICATIONS:?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

LANGUAGE SKILLS

1. to read and interpret manuals, operating instructions and written policies. Ability to speak clearlyand listen attentively to both guests and staff members. Must possess effective communications skills with the ability to speak and write professionally with tact.

REASONING ABILITY

1. resolve various problems of service efficiency, customer satisfaction and interpersonal dynamics. Ability to carry out instructions furnished in written, oral, or diagram form. Determine when guest has had enough alcohol. Capable of handling guest as well as staff complaints in a smooth and effective manner. Ability to make decisions to support the guest while keeping the business in mind.

PHYSICAL DEMANDS

Position requires frequent standing or walking. Must be able to stoop, bend and reach up. Frequent use of hands and arms with repetitive movements. Hazards may include, but are not limited to, slipping, tripping, broken glass, hot liquids and hot food. Must be able to lift up to 30 pounds on occasion. Must be able to see distances to focus on small details and have good use of peripheral vision.

WORK ENVIRONMENT

Work is performed primarily indoors. Must be able to work at high elevation in natural terrain. You may need to share small workspaces with associates, especially during busier times of service. You will be asked to work weekends, holidays and special events.

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